30 Days Hassle Free Returns
At bathshack.com we want to make your shopping experience as enjoyable as possible. Our 30-day hassle-free returns gives you 30 days to change your mind after receipt of your order. In the unlikely event that you wish to return your order please follow the returns process below.Faulty Goods
When receiving goods it is the recipients responsibility to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket, take some photos and contact Bath Shack via e-mail within 48 hours.
Once a product has been used and is faulty you must contact Bath Shack to organise a refund or replacement product. Once an item has been returned to our depot we will check the product to see where the fault lies and provide you with a refund (minus delivery costs) if necessary.
We understand that occasionally an issue may occur with your chosen items and you might wish to cancel your order. If this is the case, please contact us as soon as possible to let us know you wish to cancel your order. In the case that the order has already been processed and shipped it will be the recipient’s responsibility to return the order. In this case the customer is liable to pay return postage and must ensure the items returned are in full resalable condition with no marks or damage.
Please follow the returns process as detailed below.
- - Only goods in original packaging in a resalable condition will be considered for returns
- - Special order items cannot be returned
- - We do not accept returns on any consumables (adhesives, grouts, silicones etc)
- - Returns will only be accepted within 30 Days of Delivery
- - Return requests will only be processed through our online returns form
- - Returns to Bath Shack Showrooms will be rejected
How to return your order:
1) Request your return through our online returns form at the bottom of this page (This is the only way to request a return)
2) Once your return has been processed you be contacted by Bathshack Customer Care to advise approval or rejection of your returns request.
3) An approved return will be issued with an RAN note (Returns Approval Number) and this will be provided to you in a printable format to be attached to your item for return. (Any Item(s) returned without an RAN will be rejected)
4) All items must in original unopened packaging and fit for resale, any items returned which are non-compliant will be rejected. It is your responsibility to return items in good condition and to ensure they are suitably packaged to avoid damage in transit. Bathshack DO NOT offer a collection service.
5) Items can only be returned to the address provided on the RAN note, please do not attempt to return items to showrooms as they will be rejected.
6) Once we are in receipt of your return, it will be inspected by our returns department which will trigger the refund process. Please note this process will take 7-10 days from date of receipt of your item.